Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. The PCF is a list of universal business processes performed by every business, giving you a common language to communicate and define work processes across your organization. Learn what the PCF is, why organizations use it, the difference between cross-industry and industry-specific PCFs, and how to access process definitions and metrics for processes in the PCF. Discover three ways organizations use the PCF to create business value: benchmarking, content management, and process management. Read these case studies to find out how leading organizations across a range of industries use the PCF as a foundation and common language to help them develop and manage standardized processes. Each process category has it's own document with detailed definitions and key measures for each process to help organizations identify and align their activities with global terminology.
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Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. If you're looking for the cross-industry PCF, you can download it here. APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
Already have an account? Sign in. Contact APQC icon--arrow--right. Aerospace and Defense Download Now. Airline Download Now. Automotive Download Now. Banking Download Now. Broadcasting Download Now. City Government Download Now. APQC is a go-to source for industry frameworks.
Consumer Electronics Download Now. Consumer Products Download Now. Corrosion Download Now. Downstream Petroleum Download Now. Education Download Now. Healthcare Provider Download Now. Why reinvent the wheel when the PCF creates a baseline for us. Health Insurance Payor Download Now. Life Sciences Download Now. Property and Casualty Insurance Download Now. Retail Download Now.
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APQC Process Classification Framework (PCF) - Cross Industry - PDF Version 7.2.1
Use our industry-leading resources and tools to optimize your process frameworks or shift your organization to a process-based focus. Our Resource Library includes a wide range of information to help your business process management, continuous improvement, and organizational performance. It has since been adopted by hundreds of successful organizations worldwide. Find the information you need to learn about, implement, and maintain your Process and Performance Management programs.
Industry-Specific Process Classification Frameworks
Process & Performance Management
APQC Process Classification Framework (PCF) - Education - PDF Version 7.2.1